FAQs

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Membership

1. How do I update my postal address?

2. How do I change my email address?

3. How do I find my membership number?

4. Paying for membership

Mailing list

1. How do I join or leave IASA's mailing list?

Log in

1. How do I log in?

2. I am a IASA supporter or subscriber. How do I log in?

3. I've forgotten or don't have my username or password

4. My institution is a member. How can my colleagues log in?

5. How do I log in to the IASA shop or conference sites?

Payments

1. How can I make payments to IASA?

2. What is IASA's VAT number?

Website

1. I've spotted a mistake/a web page needs updating

2. How can I add content or post messages on the IASA website?

Membership

1. How do I update my postal address?

Please email the changes to treasurer@iasa-web.org if possible quoting your membership number. Your membership number is shown on membership renewal invoices and in the details under 'View profile' on the IASA website when you are logged in.

IASA may use your postal address to send members renewal reminders and other postal communications.

2. How do I change my email address?

If you change your email address, please log into the IASA site using your old email address and visit the ‘View profile’ page after clicking on the top right profile icon. Click the 'Edit profile' button. Then you can change your personal details, including your new email address etc.
If you change your email address again in future, please remember to update your online account details so that you can continue to log in and IASA can continue to keep in touch with you.

If your old email account is closed and you have forgotten your password to log in, ask the IASA webmanager to change your email.

3. How do I find my membership number?

A membership number is assigned to you by the IASA membership officer when you join IASA. The easiest way to find your number is to click on the 'View profile' link after clicking on the top right profile icon. This link is only available when you are logged into the website. Your membership number is also shown on the membership renewal notices sent by IASA to members when their renewals are due.

4. Paying for membership

When the renewal period is approaching a 'Renew membership' button will appear in the member profile page. Clicking on this button will take you to an online payment form where you can enter your debit or credit card details.

Alternatively you can wait for a renewal invoice to be emailed to you. The invoice will contain an online payment link which when clicked, takes you to an online payment form where you can enter your debit or credit card details to renew your membership.

Mailing List

1. How do I join or leave IASA's mailing list?

To join or quit the IASA mailing lists, please follow the instructions at www.iasa-web.org/mailing-lists

Log in

1. How do I log in?

You need to be member to sign into the IASA website. See www.iasa-web.org/membership-categories for the list of member categories that benefit from logging in.

If you are not a member, consider joining: www.iasa-web.org/join-us-info

If you pay a subscription to IASA as a Supporter or Subscriber, and want to log into the website, consider upgrading to a full Member, by visiting our Membership Application page.

Once you have paid your full Member dues, you will be emailed a password. You can then log in by clicking on the top right profile icon    which will direct you to the login screen…

Type your email and password into the Member login block and press the 'Log in' button.

Once you are logged in, the top right profile icon will change to a lime green color    and this can be clicked to 'View profile', 'Change password' and 'Log out'. 

2. I am a IASA supporter or subscriber. How do I log in?

If you are in the IASA Supporter or Subscriber category, you are not entitled to access the members area of the IASA website but you will be able to log in to update your member profile details as shown above. To get access to member content, you should upgrade to Individual or Institutional member. For individuals, the upgrade costs only an additional 8 Euros. The benefits of the different categories are shown here: www.iasa-web.org/membership-categories The subscription rates are: www.iasa-web.org/membership-rates

3. I've forgotten or don't have my username or password

If you cannot log in, because you have forgotten or did not receive your User name or Password, you can set a new password:

1. Click on the top right profile icon    to bring up the login screen.
   
   
   
2. Next, click on the 'Forgot password' link on the login screen. This will take you to a new screen…
   
   
   
3. Enter your email address and click the submit button, if you've entered your correct email address you will receive an email containing instructions and a link to take you to the password reset screen (check your spam folder if you don't see the email). The password reset screen looks like the following…
   
   
   
4. Enter your chosen new password into each field (same password twice) and click on the 'Set New Password' button. If your new password has been accepted you will be presented with a success message…
   

If you still cannot log in? Then please send an explanation of what you tried to do via our contact form: www.iasa-web.org/contact

4. My institution is a member. How can my colleagues log in?

Institutional members may have a bundle of up to 5 staff who can sign into the IASA website. If you would like staff at your institution to sign-in to the website, the bundle coordinator for your membership can add new site members or existing non-member contacts to a bundle. They can't add an existing member, identified by email address, to their bundle.

To add members to a bundle as the bundle coordinator:

• Log in to your site.
• Select your name or View profile to go to your member profile.
• In the Bundle summary section of your profile, select Add member.
• Complete the membership application form on behalf of the new bundle member.
• Select Save.
• Select Return to bundle list and your own profile to go back to your profile. The new bundle member's record now appears in the list.

If you encounter any problems in setting up a new bundle member, please send their names and email addresses (and if possible your membership number) to 

webmanager@iasa-web.org IASA only provides website logging in accounts for named individuals. For a full list of members' benefits, see: www.iasa-web.org/membership-categories

5. How do I log in to the IASA shop or conference sites?

There is no need to log into the shop nor the conference website, both of which are hosted on separate sites to this main IASA site.
Please see the other FAQs on this page if you wish to log into the main IASA website, www.iasa-web.org
IASA Executive Board members may log into the IASA shop, https://shop.iasa-web.org, or the IASA conference sites, for administrative purposes, by contacting the webmanager.

Payments

1. How can I make payments to IASA?

The IASA shop accepts payments for subscriptions, donations, publications orders and conference registrations via these methods:

• Credit card
• PayPal account
• Bank transfer
  
  

These options are shown at checkout, once you have placed an order.

2. What is IASA's VAT number?

IASA is not registered for VAT (Value-Added Tax), so it does not have a VAT number.

Website

1. I've spotted a mistake/a web page needs updating

If you see an error on a web page, or the information provided needs updating, please notify the IASA webmanager via the contact form, including the web address ('URL') of the page concerned.

2. How can I add content or post messages on the IASA website?

To add any web content to this site, send a message with your suggested text to the IASA webmanager via the contact form. Your images and other media (sounds, videos, formatted documents for download, etc) can also be added by the IASA webmanager, provided that you have the rights to do so.